Report Filed: Bartels Media Gmbh PhraseExpress Mouse Recorder ShareMouse The committed fraud, and stole our money. Internet!!
We previously purchased a license from them, all was fine until we had to contact them via email with general questions regarding maintenance and support upgrades. We had the PhraseExpress Standard license, and upgraded the manintenance/support on the license to continue receiving upgrades. However, when we emailed for instructions on how to upgrade our existing license to the Pro version, we were told to purchase the Pro license in full and our previous order/license would be refunded. So we did, when we emailed back for a refund confirmation number and email, we received rude and inappropriate responses from an unnammed representative. As of yet, we are out the cost of the initial license $34.95 and the Pro license $124.95. We had attempted to contact the merchant in which they processed their orders through Share-It (MyCommerce), but they have been no help and are clueless to the issue, and/or do not read all of the information provided in the emails sent to them regarding the issue. We have contacted our bank and filed a chargeback and are awaiting the results. This is a blatant case of fraud.