Classic Kia Carrollton

Classic Kia Carrollton Review

I am one of the unfortunate owners of a 2013 Kia Optima that had a rod break and the rod went through the engine putting a hole in the engine. I was driving on the freeway & the engine seized & all power was lost (a very frightening experience to say the least). After doing some research; I’ve found that this is a common problem with Kia cars. I bought the vehicle in Plano & purchased the Preferred Protection Extended Bumper to Bumper Warranty. I explained that to the Carrollton dealership where my car was towed in for service. The service dept informed me it would be covered under warranty & gave me a loaner car to drive. After a few weeks I was informed my engine was on back order. After 2 months, the service dept informed me my car was ready but there was a problem with the ac. First they told me too much pressure in the lines, then said I need a new ac compressor & it would cost me $1,650.& wasn’t covered under warranty. I informed them the ac was working fine when I was driving it when the engine seized. They said they didn’t know if it was working because the car was towed in & said no way did the ac have anything to do with the engine seizing up. I argued with them for 3 weeks about it and didn’t get any results; so I finally just picked my car up. When I picked my car up it was filthy dirty on the outside & inside. They didn’t even bother to wash it or clean the grease off on the inside drivers door. I spoke with Michael in service dept about my ac and he informed me that the ac problem may have occurred when the engine seized. Really? They can’t seem to get their stories straight in the service dept. Unfortunately I couldn’t find my warranty paperwork so I called the Plano dealership where I bought the car. The kind gentleman there looked it up by my name and explained I had the 10 year/100,000 warranty as well as the Preferred Protection Extended Bumper to Bumper Warranty. I called Jack Winn, the Service Manager at Classic Kia in Carrollton whom I’d talked to several times already and told him I had talked to Plano and they confirmed in minutes that I indeed did have the 10 year/100,000 warranty as well as the Preferred Protection Extended Bumper to Bumper Warranty. Jack said he’d look into it in the morning and get back in touch with me. The next morning I received an email from the service dept informing me they checked into it and I do have Preferred Protection Extended Bumper to Bumper Warranty with a $100 deductible and I should call them to set up an appointment to bring my car back in to get the ac fixed. I called Jack Winn again and told him I’d been telling him and his service dept for 3 weeks that I had extended warranty. I asked Jack why I could make 1 phone call to Kia in Plano and they could find all my warranty information & was his dealership that incompetent that they couldn’t do the same? Jack told me to bring my car in and they’d take care of it. I explained to him I was out of town and asked if he was going to waive the $100 deductible for all the hassles they’ve given me. Jack became very upset, was rude and started yelling at me. He said they are Classic Kia as of February and didn’t have access to all the records. Jack stated that I was incompetent because I didn’t have a copy of my warranty and they had bent over backwards to help me and no he would not waive the $100 deductible. I asked what he had done to bend over backwards for me and his answer was I wanted to blame everyone else, he didn’t want my business and I should take my business elsewhere. I informed Jack I paid a lot of money for the 10 year/100,000 warranty as well as the Preferred Protection Extended Bumper to Bumper Warranty and I should be able to take my car to any dealership for service and the warranty be honored. I also told Jack I would be calling David Lancaster, the owner of the dealership, to discuss all of this with him as well as writing bad reviews on social media about the horrible experience and he hung up on me. Many people would have just believed what they were told by the service department and paid the $1,650 to get the ac fixed and would’ve gotten screwed by Classic Kia of Carrollton; which obviously is what the dealership is hoping for. DO NOT TRUST THIS DEALERSHIP AND UNLESS YOU WANT RUDE, INCOMPETENT HORRIBLE SERVICE – STAY AWAY FROM THIS DEALERSHIP. I left a voicemail 4 hours ago for David Lancaster, the owner of the dealership, and still waiting for him to return my phone call.

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