Watch out for clubtac.com! Total ripoff. Advertised a “free trial”, all I had to do was pay shipping and handling. It seemed cool and I decided to give it a go. Their “free trial” turned out to be a total scam. Paid shipping and handling, and when I received the package, I was not too impressed, so I decided to cancel my membership and not continue with the service. | I then received a 59.99 charge to my card a couple weeks later. Turns out that the “free trial” was not free at all. They just waited 2 weeks to charge me for it. When I contacted customer support, they said that in the fine print, it was only a “free trial” if I chose to ship the package back to them within the first 14 days. They tricked me, so watch out and know that you are not actually getting any free trial, just a delayed payment.
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This complaint and/or review was posted on Defrauders on 05:59 am, December 19, 2019 (CST) and is a permanent record located at: https://www.defrauders.com/review/clubtac/.
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Orville Nowlen
The F Better Business Bureau rating and subsequent “Beware” comments should be enough to avoid these con artists. | But, in case you want more detail, here’s my story. | They hide small print in promotions and then deliberately move the goal posts to the point where the narrative meets their terms and conditions. | The merchandise is cheap and of poor quality. I learned this after ordering a discounted promotional offer box. | It took forever for them to ship it and I received it with just three days to spare before they charged me full price for the promotional box. I was out of town on business and had not even had a chance to look at the merchandise yet. | I attempted to call customer service and request a return, but I was disconnected as soon as the subject of a refund came up. Odd timing? | I attempted to call back and was put on hold. After being on hold for over 10 minutes, I hung up and emailed customer service regarding my experiences and desire for a refund/return. | Customer service did not respond promptly and instead waited until after the return window had expired before responding, while also ignoring the request. There was also no return instructions with the initial shipment so I had to try to contact them to facilitate a return/refund. | Eventually, I chose to ship back the merchandise at my own cost. The merchandise was new and unopened. I left instructions for a return and order and contact info in the box. I received notification that the shipment was received. That was over 6 months ago. To this day, they refuse to refund my money for merchandise that they have in their possession. | Not only that, but they charged me the promotional price, plus the full subscription price. Add all that and my personal cost to ship back the merchandise, I’m out over $80 for merchandise I don’t even possess. | I filed numerous formal complaints and they ignored every one of them. | Bottom line, this company tries to find a “legal” way to steal. They’re nothing, but thieves and cons
Cherelle Stimpson
This is a very unethical, shady company. The only place it is stated that you must return the product at your own cost, plus no refund for the $11.95 shipping, is in the small print of the terms and conditions. | I placed my order on 11/11/18, and got the package on 11/15/18. Naturally, one would think the trial would start on the 15th… So the last day of the trial should be on the 28th. So I opened the package, and the “survival gear” included was a bunch of absolute garbage. | There were about 8 items or so, but the value of them as a whole was possibly $20, and that is being VERY generous. Also, this is right around Thanksgiving, so I was a little preoccupied with other things. | Nonetheless, I did my due diligence and emailed them on 11/17/18 with the following message: “I wanted to cancel the trial before any further charges beyond the original $11.95 are made. My order number is xxxxxxx. My email is whatever. Thank you”. | Well….they didn’t reply until 11/20/18 with a simple reply saying “Hello, will you be returning the crate?” I responded literally minutes later with “I wasn’t aware of needing to return the crate. I thought that was in part why it cost $12. | I will return it, I just need a prepaid shipping label and a refund of my original price please.” Later that day, still the 20th, he responded with their legal jargon crap saying that the “risk-free” trial was a $12 non-refundable shipping fee, then you must pay and ship the crate back to us if you do not wish to be charged $59. | I responded shortly after…. “I’m sorry, but I wasn’t informed that the product must be sent back. Please send a prepaid shipping label and I will send it back. I would also like to have a refund for the 11.95 since it was described as “risk free”. Thank you, Jeremy. | Well, I tried calling them 3 different times over the next few days, and received recordings… Finally, the week after Thanksgiving, on 11/27/18, I spoke to a guy, who proceeded to tell me that “your 14 day trial is expired. If only you would have just emailed us to communicate that you wanted to cancel, then I could help you, but”. And I said, “check your email box, I did Exactly that!” He said, “Oh, I do see you spoke with Sam, but you did not follow up”. | At this point my blood is boiling. I remained calm, and just said “The trial is barely past 14 days, and it was Thanksgiving weekend. I will go ahead and pay return shipping, so another $10 or so. But please be reasonable and give me the refund of the $59 once that is done.” He said “I know it was Thanksgiving, but business is business, and you are past the 14 day trial. As a courtesy, I will go ahead and cancel your membership for you…….” I asked to speak to his supervisor, and he told me he was the one with the authority to issue refunds.” | This company is criminally unethical and is a complete scam.