Won’t Refund Promised Shipping Cost, instead you will receive a Credit from a company you’ll never buy from again! | 不会退款发货，而是您将收到一家您再也不会购买的公司的信用卡！ Bù huì tuì kuǎn fā huò, ér shì nín jiāng shōu dào yījiā nín zài yě bù huì gòumǎi de gōngsī de xìnyòngkǎ! | DONT use this company, as always the deal is too good to be true! | 不要使用这家公司，因为一如既往，这笔交易太棒了！ Bùyào shǐyòng zhè jiā gōngsī, yīn wéi yīrújìwǎng, zhè bǐ jiāoyì tài bàngle! | Doesn’t matter WHAT you purchase, they make you ship it back and THEN tell you after the fact that a refund can only be issued in | the form of a shopping credit on DHGate.com. | It took months for a refund to come thru for the defective product, but no shipping refund. | I contacted them and there was NO explanation the first contact that was what they were going to do. | I contact them again, and suddenly because the credit card was not used thru their website for the SHIPPING, ?! | they can not due to their defunct banking system, refund the shipping. | Of course, that means that EVERYONE gets screwed like this ! And DHgate and their vendors WIN! by loads of money | in credits sitting there which will never be used! I won’t deal with this again. So $51 dollarsGONE on a $120 defective item…. | Don’t buy from them, pay more use reliable sources such as the big E and A and now Wally World online.
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This complaint and/or review was posted on Defrauders on 15:26 pm, August 17, 2018 (CST) and is a permanent record located at: https://www.defrauders.com/review/dhgate-com/.
The reviews & complaints posted about DHgate.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. Defrauders does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Defrauders cannot be held liable for the complaints and reviews posted about DHgate.com as per Section 230 of the Communications Decency Act.
Bernice Drinnon
Ordered 2 jackets small & extra large. got 2 small. can not get refund or exchange
Lanell Staggers
Shall we begin? Dhgate turned a just less than $90 dollar purchase into a longwinded insulting circus act. Months of time wasted too. The Seller shipped me 4 very tiny ic boards that had a usb jack on them, some of the jacks were badly bent from being expected to make it overseas in a standard letter size envelope lined with bubblewrap. What I hoped they were really going to ship me was what i paid for instead, that being 4 CNC controller cards and the proper cabling that was written in the sellers ad. Anyhow, they felt like promoting themselves today as suggested the email that arrived in my inbox, so I felt compelled to reply back to that sent email with this: It is somewhat insulting for you to send me this email. Especially because your resolution dept completely blew me off about getting a refund processed. Alot of back and forth wastes of time with maybe 15 different resolution dept workers over months and months, all over a 90 dollar purchase for 4 cnc controller cards that never got delivered. I got robbed! You, helped the seller rob me! Thats awesome.. And you never ever looked at the picture I sent to you even once of the wrong much smaller items that did arrive in the mail. I heard on the news today that China is starting to really crack down on crime and fraud there. Well look at me, a friggin day late and dollar short when it comes to them cracking down on your dishonest business! | P.S. the resolution dept ‘supervisor’/manager is just as corrupted as the seller on your service for refusing to follow through..always only first names, never any last names, and never any way to expect to only be catered to by ONLY ONE resolution dept worker, rather than spread the claimed case so thinly amongst 15 other employees, as to never create a proper understanding of what is going on. Instead, I had 15 different dhgate resolution workers, repeating the same questions they asked me each and every time a new worker seemed to pick up where the last one left off! Should I write something about this in a bunch of online review websites? hmm… I wonder if you will respond back to prevent that from ever happening. You’re scam supporting thieves until proven otherwise, its no wonder you do not have a world wide 1-800 phone number for concerned customers to reach you at, I mean if i was a scammer running a profitable website, I might not ever pay for a 1-800 number to be attached to my company, besides, if customers were able to actually contact you, well then that would mean you would have to step up your game when it comes to being honest. In a effort to save honest people any financial hardships plus insults to injury, anyone reading this should avoid dhgate.com until further notice.
Hyun Abete
Stay away from DHgate. They took my payment and never sent merchandise. A big RipOff! I filed a complaint with econsumer.gov.
Chanelle Lefleur
They are fake! Do not BUY products from them. They are accepting payments and then blocked you!!!! A complete group of slammers and fakers! | Never received item. Was ripped off like others. Company needs prosecuting for fraud. | SCAM!! You will not receive your order if you order from there. | No reaction to e-mails. Never shipped. No help. No refund
Malia Bouyea
Unless you want TOTAL aggravation! BUYER BE WARE! THEY WILL TAKE YOUR MONEY AND YOU WILL GET NO SATISFACTION IF THE ITEM DOESN’T FIT OR MEET YOUR NEEDS. My daughter found a flower girl dress she wanted me to buy for her wedding. The dress arrived looking just like the picture…except it weighed nearly 2 lbs! It was bulky, heavy and totally impractical. It would be extremely uncomfortable even for an adult to wear, let alone a little girl. Buying a product seen online is a risk, and I mistakenly assumed it would be easy enough to return promptly (as with every other retailer I’ve done business with!). WEEKS into a “dispute” after hashing it out with a Chinese seller who would not budge and refused to accept a return, then the DH Gate company making me jump hoops with their “wait and see” policy,…dispute, they review and then demanding of you with threats of closing the case. They demanded that I provide “proof” which included a photo of the dress. When that was provided, they said it wasn’t good enough (even though it showed hand scale with dress to prove weight) and they responded by giving me ONE day (a day I happened to be gone) to get them a picture. It is VERY OBVIOUS this is a sham company! I will NEVER do business with this company again. I am now disputing the charge with my bank in hopes of getting them to fight for me with this AWFUL company called DH GATE.