We are wholesalers of jewelry. Everything we ship fits in very small boxes so we usually use only UPS and USPS. The ONLY item we ship using a freight company is one large display that UPS always break into pieces so we decided to pay more and ship it freight. We always ship just this specific display with the same exact measurements and shipped it many time times before using Freight Center so looking at all our past shipment with them, the same exact shipment, in the same class and the same measurements as in this time we shipped with them. We received a quote for $250 and shipped the item. After a month we received an extra charge of approximately $250 saying that the item was more than double the weight we gave. Obviously there was a mistake done and we tried to contact our Rep that was unprofessional. He said he submitted a claim in our name but we didn’t hear back from him and he didn’t answer our calls. Only when we received a reminder about our “open balance” from Kim and I called her, she was the first professional and knowledgeable person in the company to actually be nice enough to try to help us solve this issue. She said that no claim was submitted (like our rep claimed) and she helped us submit a claim. Unfortunately, even after talking to her, we still didn’t get an update or even a response and found out they charged our card without our permission. Today, 5 month later, we still didn’t hear anything back about our claim. They fraudulently charged us $250 and we have no way to talk to anyone the dispute this charge. We have been trying to solve this issue from November 2018, as we believed it was a human mistake that could be easily resolved and corrected and we have all the document supporting our claim along with all our past shipment, showing we only use them to ship one kind of shipment. We also suggested to go back to where they shipped the item to and weigh the display if they don’t believe us or our documentation. We are not asking to get anything but resolving this injustice situation that is so easy to prove wrong.
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Published03 February 2018
Submitted by: Daria33
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This complaint and/or review was posted on Defrauders on 01:30 am, February 03, 2018 (CST) and is a permanent record located at: https://www.defrauders.com/review/freightcenter/.
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Carmon Wisner
What freightcenter has done is almost borderline fraud. The online quoting system provided us with a quote of approx $200, we tried our best to select the correct freight class. But apparently its incorrect. and they want to charge us about $500 While it is bad that they did not have the correct description to provide the correct freight class, the worst thing is that they DID NOT call me prior to pickup to notify me about the issue. They called me quite a few days after the shipment has been picked up and told me I had no choice but to pay up on it. The quote system is flawed and cannot be trusted. The people at Freight center cannot be trusted either. As it seems like they deliberately waited till the shipment has been picked up before calling me up. If only they had the decency to call me up prior to pickup, I would not have to write this.
Samuel Mair
We contracted with The Freight Center to deliver an antique table from Arizona to Texas. They brokered the job to Central Freigh out of Texas. THe table was picked up at a UPS store in Phoenix (commercial location). After the delivery we were billed for a residential pick up. We explained over the phone, in writing and with documentation of proof such as statement from the UPS store owner that the table was picked up from a commercial location and we did not owe them for a residential pick up. We were told by Freight Center that the carrier insisted it was a residential pick up which they paid so they billed us. Despite our proof of comercial pick up the Freight Center billed our credit card that they had on file for the charge. This was six months after the shipment. We made numerous phone calls to both parties explaining their error and again providing documentaton of the commercial pick up. It seemed ludicrous to have to prove what was already on their Bill of Lading. We received no satisfaction from Freight Center. Once we reported them to the BBB their response to the BBB was that they would refund us right away. This company is not trustworthy.