Fun Town RV San Angelo

Fun Town RV San Angelo Review

I am shocked that Fun Town RV had the audacity to use my photo to represent them. I am, in no way, a satisfied customer. My feelings are exactly the opposite. Every step of this process has been terrible and I have expressed this to them on more than one occasion. Since they thought it was fitting to use my photo to promote their business, I would like to share my experience. | In February, I agreed to purchase a used RV from Paulie (salesman). During the sales-pitch I was assured the RV would be cleaned inside and out and that a mechanical inspection would occur before I took possession of the trailer. This is also part of the sales contract. It reads, “…does a thorough pre-delivery inspection on ALL pre-owned units. If, in the course of the inspection we find repair issues that pertain to essential RV components we will repair them…”. Later on the same page it reads, “…we will wash and clean the RV inside and out….we are happy to make other repairs and install additional accessories at an additional cost.” | I had an appointment to take possession of the RV on February 16th. No one knew I was coming and the salesman had not looked at the RV to make sure it was ready to be picked up. The inside of the RV was absolutely filthy with dirt caked on the windows and floors, carpet not vacuumed, and pieces of the RV in interior closets. Rudy attempted to do the walk through with me, which was less than thorough. When I commented on how horribly dirty the trailer was he asked me, as if I was asking something that wasn’t supposed to happen, if I wanted it cleaned. In addition, there were several screens laying on the bunks, and pieces of the bedroom air conditioner in a closet. He had no idea those things were there until I pointed them out. When I asked for the screens to be installed he looked at them and said he didn’t know where they went. He then said if I came back after lunch to pick up the trailer it would give the cleaning crew time to detail the trailer. When I returned after Rudy was nowhere to be found, and yet again no one knew I was coming. One of the women who works in the office showed me the trailer. While a vacuum had been run in the main cabin, that was it. The trailer was still filthy and the screens still not installed. I called Paulie and made an appointment (now my third) to take possession of the trailer the next morning. When I showed up, no one knew I was coming and nothing had been done to the trailer. | Two other employees from service did a walk through with me out of the goodness of their hearts. They installed the screens in less than three minutes (evidently it was too much for Rudy). We also looked closer and found the bunk mattresses to be covered in mouse feces. They both commented that the trailer was incredibly dirty. We removed the mattresses. I purchased a warranty when I bought the trailer, so, despite my better judgement and partially due to my frustration I took possession of the trailer believing that it was mechanically sound and only needed a thorough cleaning. | I pulled it to my house and spent the next few weeks scrubbing it, shampooing the carpet, cleaning out everything. Here is a partial list of what I found during the cleaning process: | Mouse feces all over | Used baby wipes which were out of sight – complete with what I assume was baby feces | Baby socks | Used tissues | More pieces of the trailer stuck in various hard to see places | Mold under the awning | Dirty clothes in the small cabinet next to the bed | Black water tank was full | Grey water tank was full | Nevertheless, I cleaned the trailer and got it ready to travel. I did not have it hooked up to external electricity or water, and did not run the air conditioner. | When I attempted to bring in one of the slides for the first time since leaving their lot it failed. This was on a Sunday, so I left messages with the salesman. I did not receive a response on Monday so I called again. I was transferred, cut-off, and called again. The service department told me to call the warranty company. | When I called the warranty company (seven weeks after I paid for the warranty) they had no record of my trailer. Fun Town RV had not sent the paperwork and money to them. I was livid to say the least. I financed the trailer and warranty, I was paying interest on the money that was supposed protect my purchase….and they were actually the ones earning interest. | The next day I called again, and got the same run-around. No one knew what was going on, that I had called, why I did not have a warranty, etc. I was told someone would call me later that day, they did not. I tried again….and again, the same horrible communication, lack of knowledge, and what I figured out was unwillingness of the people I spoke with to get out of their chair and find someone who knew what was happening. | Wednesday, I went to their place of business. I was approached by someone in the lobby and with customers present..and in a loud voice, I explained in great detail the condition of the trailer, including mouse and baby feces, that I was supposed to have a warranty buy did not (and no one could tell me why), and what happened with the slide. Amazingly, people showed up to help… | They had to finagle the repair to get the warranty to pay for it. I still had to pay the deductible. It took them a week or more longer than they said, and within their own service department various people had no idea what was happening (the lack of communication within this business is astounding). Overall, from first phone call to completion, this repair took month. A month during which I was paying for my long term camp site without being able to use it. Wes, who I believe is in charge of the service department did make a house call to get the slide in so I could take it to their service area. This is the one and only act of genuine concern for the customer I experienced. Without exception, every other promise, word, etc. was a lie. | After the warranty was in place I decided I would never again use this business. Here is a list of repairs I have dealt with since parking at the RV park and using the water and electricity: | Main cabin A/C failure after less than 48 hours of operation. The repairman for this said there was no chance someone could look at the motor he pulled (he showed me) and think it would work for any amount of time. | Multiple high-volume water leaks. I have replaced a ton of plumbing fittings. | Toilet runs, causing flooding | I continue to find mold and mildew in various places, including under the trailer | Roof leaks – old repairs had failed (very old repairs, certainly not part of their essential inspection) | Sky light cover was smashed | Roof caulking old and leaky | Antenna will not extend | Grey water tank valve is stuck open | Grey water sensor reads ¾ full no matter what | Condensation from main cabin A/C does not run off the roof – it flows through the rear air duct and drains through the rear A/C vents into the main cabin at a rate of almost two gallons per day | This has been the single worst purchase I have experienced. This is the most self-serving business with which I have been associated. After sharing my experience with other customers, campground owners, and even a former employee, I have found that this is the standard for customer care. These guys are “players”. Meaning they act like they have your best interest in mind, make promises they have no intention of keeping, and that their genuine interest in customer satisfaction doesn’t exist. There is no system of checks or quality control. People in one office to do not communicate with the person in the next office. | Quotes from various people include the following: | When asking Rudy about how filthy the trailer and why he couldn’t install the window screens he said “well, it is a used trailer”. | When expressing my dissatisfaction to the Paulie (salesman) about the filthy condition of the trailer he said that they do a lot of things I can’t see…..clearly this was not the case. My response was, why would I believe you’re doing the stuff I can’t see when you’re not doing the things I can see? | In regards to the warranty they told me the warranty company only has one person that processes their orders…..later we found out they had not send the order to the company after seven weeks. | When asked why I couldn’t get a straight answer, or why my calls weren’t returned after several attempts they made excuses about the phone system, said they did not receive the messages, or thought someone else was taking care of it. | These examples could go on and on, and I’m sure I’m leaving out dozens of minor repairs I’ve made. It is sufficient to say that my recommendation it to not use this company, not believe anything they say, and under no circumstances give them your money. It doesn’t matter how far you have to drive, go somewhere else. | Again, this is the single worst purchase experience of my life. Words cannot express how incredibly dissatisfied I am with Fun Town RV of San Angelo. |

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