I filed an emergency claim with Home Service Club Warranty for a leaking hot water heater on June 3, 2016. Eight (8) phone calls and three (3) online request over four (4) days no one contacted me about repairing/replacing the hot water heater that was flooding the basement. The water heater was leaking into the basement during this ridiculousness. To date I still have not received any communication from Home Service Club Warranty or a plumbing company to make the emergency repairs. I ended up replacing the hot water, repairing all the water damage and mold myself. If you are considering using this company – you have been Warned!