Report Filed: Rock Auto .com Quality control is done by us, the customer.Fine if you’re a hobbyest with spare cars. Madison Wisconsin Internet!!
I recieved a broken fiberglass part in an undamaged plastic bag, flopping around inside of a cardboard box. The box was undamaged. This packaging does not meet their own requirements for return shipping. Though we were at home at the time of delivery, we were unable to get from the kitchen to the front door(15′)before the Fedex truck was driving away. Contacted Fedex. They said that they were “unable to get a signature””. That they could not help me with damaged parts as Fedex has a “” buy out”” aggreement with rockauto.??? Rockauto requires you to open the package while the delivery driver is watching. Then report the damage